Privacy Policy

This privacy notice outlines what you can expect from us when you when you visit our website or give us any personal details.  We are committed to ensuring that your privacy and your personal information are protected. This privacy notice provides details on when and why we collect your personal information and how we use it.

Who we are

Our website address is: https://chardikalalife.com

WEBSITE

Website Cookies

We use cookies on the website to track usage and preferences. A cookie is a small file that asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. You are given the choice to accept or decline cookies on our website.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Google Analytics

When anyone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of our web site. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. Further information about Google’s privacy policy may be obtained from https://www.google.com/privacy.html

Newsletter

We use Mailchimp to send out our newsletter.  Your name and email address is requested upon sign up.  This is stored on the Mailchimp site. Mailchimp is used to gather statistics around email opening and clicks through to our website. You can unsubscribe from the newsletter at any time by clicking the ‘unsubscribe’ link which is always included at the bottom of all emails. Further information about Mailchimp’s privacy policy can be obtained here: https://mailchimp.com/legal/privacy/

Payment

Our website uses Stripe to accept payments. Further information about Stripe’s privacy policy can be obtained here: https://stripe.com/en-gb/privacy

Appointment Scheduling

We use Calendy to schedule appointments. The data collected when booking is name, email and phone number, this is needed to make contact. Further information about Calendly’s privacy appointment can be obtained here: https://calendly.com/pages/privacy

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

CLIENTS WHO ENGAGE WITH OUR SERVICES IN PERSON OR ONLINE

What information is being collected?

If you make an appointment an initial assessment will be carried out where the following information will be requested and recorded. Name, address, date of birth, telephone numbers, email; relevant medical history and information relating to your session; information on significant life experiences; your presenting issues and expectations of therapy; personal data about your presenting symptoms and treatment provided will also be documented in detail. You have access to this information at all times. All data will be encryted and held in electronic format. Some information may be requested by email or text message to ensure the smooth running of your treatment. On occasion data from relevant medical notes / letters and scans may also form part of the data collected and held by your practitioner.

How is it collected?

Collection of data will happen via pen and paper note taking, secure email, text messages, occasionally photographs, videos, and letters by mail. 

Why is it being collected?

Data is collected to record, guide and supervise your progress and be able to communicate effectively with you for the best outcomes. It is also used to compare progress week to week and to highlight changes, red flags, yellow flags, action to be taken and a detailed dialogue of treatment provided.

How will it be used?

Data will be used to communicate appointments, session information, progress, relevant referrals, and relevant consented media.

Who will it be shared with?

No data is shared with 3rd parties without consented permission.

No data is sold to third parties for business reasons.

Data is rarely used to communicate and be shared outside of the clinical environment. On occasion you may be asked for permission for the information to be shared with another practitioner or medical service for referred treatment: Full permission will be requested first. Personal data will be sent by post or email separately to your treatment information and a personal allocated reference code will be used to ensure the individual cannot be identified without the 2 pieces of data recording being put together.

Client experiences can be shared with the public with full consent from the client themselves. This will be taken in on a consent form signed by the client prior to sharing.

Security

We take your privacy and your personal information very seriously. Appropriate technical and organisational measures are taken to guard against any unauthorised access or unlawful disclosure and processing of your personal data.

No data is held on phones unless encrypted with a pin number / finger print recognition. No phones are left unattended. Lost / stolen phones need to be locked remotely to prevent 3rd parties reading any sensitive information.

No sensitive / identifiable data is sent by email together in the same posting. Unique reference codes are used.

All computers / laptops and tablets are locked with passcodes and not left unattended. Only individuals with permission to read notes can access this data.

Access to your Personal Information

You are entitled to view, amend, or delete the personal information that we hold on you unless we are required by law to keep your details for a specific length of time. Please email any requests to life@chardikalalife.com